Shipping policy


 Due to the Brexit, shipments may be subject to delays.


We only ship to those areas and countries listed on our website Purchase requests from countries that are not included on the list will not be accepted.
Purchase requests from countries outside the European Union will be subject to customs duties, import duties and local duties based on the laws in that country. Shipments to these countries may be one of two types: DDP (delivered duty paid) or DDU (delivered duty unpaid). DDP shipments are currently made exclusively to the US, Canada and Switzerland.
Customers who reside in non-EU countries will not be charged VAT

EU countries are:
Austria, Belgium, Bulgaria, Cyprus, Czechoslovakia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Delivery times and costs

As soon as payment is authorized and products are available, orders will be promptly processed. Delivery times will depend on the time that the order is received. During sales or special promotions, processing times may be longer.

Estimated transit time after dispatch:

Italy FREE EXPRESS SHIPPING: delivery is expected within 48-72 hours from dispatch. In the month of August, shipping and returns services may be delayed for up to 7 days.
Europe FREE EXPRESS SHIPPING: delivery will be made within 3 working days. In the month of August, shipping and returns services may be delayed for up to 10 days.


Non-European Countries: FREE EXPRESS SHIPPING for orders exceeding 250 euro, otherwise 25 euro. Customs duties payable by the customer.

Amen and Jato s.r.l. cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Amen and Jato s.r.l.


Shipments carried out by are insured against damage or loss. Insurance will be valid until the product has been delivered to the address provided by the purchaser.

Shipping information will consider the data provided by the customer when making the order as valid for shipping.

Shipping date

Orders are processed from Monday to Friday at the following times: 9.00 am -17.00 pm.
Orders made during the weekend will be processed from the following Monday morning.

Any orders made during a public holiday will be processed from the following working day.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15, 16, 17
November 1
December 8
December 24
December 25
December 26
December 31

Shipping documents

As requested by trade laws, all shipments will be accompanied by a waybill and by an official invoice stating the value, in euros, of every single item.
As far as concerns sale products, the bill will contain the sale amount.


At the time of delivery, the customer will receive an information email with the tracking number for the shipment, which can be monitored on Bartolini or on the website of other couriers’, as specified in the order.
The customer can monitor the delivery status on the courier’s website, simply by inserting the order number in the “Find Shipment” field. A web page will open to show updates for the progress of the delivery.

Authorized shipping deliveries

On the time of the arrival of orders, the customer is requested to carefully control the package before signing as proof delivery.
If, for any reason, the package seems to be tampered with or if the duct tape does not appear intact, the customer is requested to sign for goods unchecked or to refuse the delivery.
In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us at the following email address [email protected].

If you have questions about your order or need further assistance, our customer service team will be happy to help from Monday to Friday at the following times: 9.00 am-17.30 pm.