Legal notice

 

General conditions of sale

The offer and sale of products on the website www.milkbloom.com (“Website") are regulated by these General Conditions of Sale.
Products purchased from the website are sold by Jato S.r.l., with registered headquarters in Italy, at Via Ca’ Ricchi 7, 40068 San Lazzaro di Savena, Bologna, Business Reg. No., Tax ID, and VAT reg. no. 04025640378.
For any assistance requirements, please contact our Customer Assistance Service.

1. Business policy

1.1 The Vendor offers products for sale through the website and carries out its e-business activities exclusively for end users who are “consumers". “Consumers" are considered any individual interacting with the website for purposes not to do with any business activities, trade, or professional activities performed.

Products from the website. The Vendor will have the right not to accept or consider purchase orders from subjects that are not end consumers or any other purchase orders that do not comply with these General Conditions of Sale or with the Terms of service.

1.2 These General Conditions of Sale exclusively regulate the offer, forwarding, and acceptance of purchase orders for products on the website, between the website users and the Vendor.

1.3 The General Conditions of Sale do not regulate the supply of services or sale of products by subjects other than the Vendor which may be present on the website via links, banners or other hypertext links.

2. How to conclude a contract with the Vendor

2.1 To conclude a purchase for one or more products on the website, it is necessary to complete the e-order form and send it to the Vendor, electronically, following the instructions.

2.2 Before completing the purchase of items by transmitting the order, the customer is asked to read the General Conditions of Sale and the Right of withdrawal with care. Customers will also be shown a summary of contract and commercial conditions applied to the purchase of items, which also links back to the General Conditions of Sale and a summary of information on the basic features of each item order, together with the price (including all applicable taxes or duties), accepted payment methods, types of delivery available, and shipping and handling costs.

2.3 The order form, which will open immediately before the purchase can be completed, will contain the basic features of each item ordered, the price, (including all applicable taxes or duties), the shipping costs (including any additional costs for a specific and/or faster, non-standard shipping or delivery method chosen). The sales contract is concluded when the Vendor electronically receives the order form and after this has been checked to ensure all information entered is correct.

2.4 The order form will be stored on the Vendor’s database for the time period necessary to issue the order and in any case, for the time required by law. Customers can access their orders by entering the “My orders” section.

2.5 The language regulating the contract with the Vendor is Italian. Any texts in other languages are therefore subordinate to Italian.

2.6 Once the contract has been concluded, the Vendor will accept the purchase order.

2.7 The Vendor may decide not to accept orders that are not accompanied by sufficient guarantees of payment or which are incomplete or incorrect, or in the event that products should become unavailable. In these cases, we will inform the customer by email that the sales contract has not been concluded and that the Vendor has not processed the order, specifying the reasons.

Should the products presented on the website become unavailable or no longer on sale at the time of sending the order, the Vendor will be responsible for communicating that said items are not available, in good time and in any case, no later than thirty (30) days from the following day after receipt of the order. In case of the order being sent and the amounts being paid, the Vendor will refund the payment, without undue delay and the contract between the parties will be considered terminated.

2.8 Electronic transmission of the order form implies customer’s unconditional acceptance, in relations with the Vendor, of these General Conditions of Sale. Users who do not agree with any of the terms listed in the General Conditions of Sale are kindly asked not to submit an order form to purchase items from the website.

2.9 By sending in the order form, the user confirms that they are aware of and accept the General Conditions of Sale and any other information included on the website, including that referred to in links, and including the Terms of Service. and the Privacy Policy as well as the information on the Right of withdrawal.

2.10 When the contract is concluded, the Vendor will send an email to the customer containing a receipt for the purchase order, together with the General Conditions of Sale and a summary document for the Right of withdrawal and in any case, all information already available in the trading and contract conditions as viewed before proceeding to make the purchase.

2.11 We remind you that the item being purchased is destined exclusively to the country from which the order is made and therefore, if the user decides send the product to a different country, they will be responsible for said introduction and for compliance with all of the standards and restrictions that may apply, both in terms of export from the country in which the item was purchased and of import in the country to which it is being taken. The Vendor refuses to accept any liability to this regard.

3. Guarantees and indications for item price

3.1 The website exclusively sells items with the AMEN, AMEN COUTURE and A.MEN brands and purchased directly from the Vendor at the fashion house and/or the authorised manufacturer for the fashion house.

3.2 The Vendor does not sell used items, products with irregularities or of a lower quality than the standard items offered on the marketplace.

3.3 The essential characteristics of each item are provided on the website, on the details for each. The images and colours of the products sold through the website may in any case not correspond exactly to the actual item due to the effects of the browser and screen used.

3.4 The official currency on the website is the euro.

All payments and financial transactions on this website will be made in euro. Any prices given in other currencies are purely intended as a guideline to provide the user with a better idea of the currencies.

For purchases from countries using currencies other than the euro, the total charged to the credit card or PayPal account may vary according to exchange rates and the application of any bank commission or charges. Similarly, in case of cancellation of the order and/or returns from the customer, the refund will be paid in euro and may be affected by fluctuations in the exchange rate.

3.4 Product prices may be subject to updates. It is important to check the final sales price before submitting the order form.

3.5 All products are complete with ID tag. In case of returns, this tag should not be removed from purchased items of which it is an integral part.

3.6 Users are responsible for any reduction in value of the product purchased from the website resulting from any use other than that strictly necessary to check the nature and characteristics of same. Therefore, the Vendor, in case the Right of withdrawal is exercised, will have the right not to accept returns or not to refund the whole purchase price for the items in the event that said items no longer have their tags, or their essential characteristics or quality have been altered in any way, or they have been damaged, as explained in section 8.10.

4. Payment

4.1 Orders and shipping can be paid using one of the methods stated in the order form.

4.2 In case of payment by credit card, the financial information (for example, the credit/debit card number and expiry date) will be forwarded, using encryption technology, to Banca Sella, Carisbo, Setefi or other bank providing the relevant distance e-payment services, without third parties having access to it in any way. This information will never be used by the Vendor except to complete the purchasing process or to issued refunds in cases of returns, or following the exercise of Right of withdrawal, or when it is necessary to prevent or inform the police of any fraud committed on the website. The purchase prices of products and shipping and delivery costs, as stated on the order form, will be charged to the current account of the customer from the time of shipping purchased products.

5. Promotional Codes

5.1 Customers who sign up for the website newsletter will receive updates on special offers together with promotional codes that may be added to their carts during the purchasing process. Each code has a starting date and an expiry date, and this time limit will not be extended in any way. Discount offers cannot be used together unless otherwise specified.

5.2 In the event that a customer intends to exercise the Right of withdrawal, as stated in art. 52 of the Consumer Code and return an item to which a promotional code was applied, the standard returns process is will be applied, as stated in the Returns section.

6. Shipping and delivery of products

6.1 To find out the specific methods for shipping and delivery of products, please consult the section Shipping Information. Please carefully read this section since all informations provided are an integral and substantial part of these General Conditions of Sale and therefore, you are considered to be fully aware of them and also to have accepted them at the time of the order form’s sending.

7. Customer Assistance

7.1 It is possible to request any information through our assistance services, contacting our Customer Service from Monday to Friday at the following times: 9.00 am - 17.30 pm.

8. Right of withdrawal

8.1 The customer has the right to withdraw from the contract with the Vendor, with no penalty charge and without having to state the reason for this, within fourteen (14) working days from the date on which she/he received the items purchased on milkbloom.com.

Are excluded from the right of withdrawal all orders processed by countries outside the European Community.

8.2 We don’t offer an exchange service through our website www.milkbloom.com. To order a new size, style or colour of your chosen item, the customer has to place a new order through our online shop.

8.3 To withdraw from the contract, the following methods are available:

a) Easily filling the form of the Return;

b) contacting Customer care at [email protected]. The request for a return authorization must be correctly completed and sent to the Vendor within fourteen (14) working days from the delivery date.

Before sending back any goods, the customer must have received an acceptance email from the Vendor; once received the email or the request of withdrawal, the Vendor will arrange the pick-up at the Customer's preferred address and send by email the return label. The Courier will inform the customer about timing and address details by sending an email. Package to be returned must be clearly marked with the return label on the outside of the packaging.

Amenstyle makes use of Bartolini (IT Market) and DPD (EU Market) as reference courrier.

The customer shall return the items to Jato S.r.l no later than fourteen (14) days starting from the Vendor's acceptance of the request of withdrawal. 

Return items must be send to:

Jato S.r.l.

Via Ca’ Ricchi 24, San Lazzaro di Savena

40068 Bologna

8.4 Refunds will cover only the prices of the returned items (i.e. not including shipping costs and custom fees).

The customer will be required to pay the costs for returning purchased items unless the Vendor has expressly waived these costs at the time of accepting the return. The costs borne by the customer are equivalent to the shipping costs and may vary vary depending on the country.

8.5 If the customer will make use of the courier named by the Vendor (Bartolini-IT Market, DPD-EU Market) she/he will not have to pay returns cost with the exception of shipment ones. The Vendor will deduct the amount paid for standard shipping of the returned items from the amount of the refund.

If the customer will instead make use of a method other than the courier named by the Vendor, they will be responsible for payment of the costs for the returns.

8.7 Right of withdrawal - as well as compliance with the terms and methods described in the above points 8.1, 8.2, 8.3 and 8.4 - will be considered as exercised correctly if also compliant with the following conditions:

  • items must not have been used, worn or washed;
  • the ID tag, which is an integral part of the product, must not have been removed from the products, nor must any disposable seal;
  • products must be returned in their original packaging;
  • returned items must be delivered to the courier no later than fourteen (14) days starting from the Vendor's acceptance of the request of withdrawal;
  • items must not be damaged.

8.8 If the Right of withdrawal is exercised according to the methods and terms stated in section 8, the Vendor will refund any sums already paid for the items according to the methods and terms stated.

8.9 Refunds will be paid to the customer in the least amount of time possible and in any case, no later than fourteen (14) days from the acceptance of the withdrawal request; the refund procedure will be implemented once the correct implementation of the terms and conditions above has been checked, as stated in section 9.

8.10 If the above stated methods and terms for exercising the request of withdrawal will be not be accomplished the customer will not have the right to a refund for the sums already paid to the Vendor. Within 14 days from the sending date of the email stating refusal of the return, the customer may opt to receive back the items purchased or to leave the items to Jato S.r.l.

 

9. Refund time and method

9.1 After the product has been returned, the Vendor will make the necessary checks of the conformity of the items under the conditions and terms stated in section 8. If the items respect the conditions above mentioned, the Vendor will process the procedure of refunding to the customer. If the items do not respect the conditions above mentioned, the Vendor will inform the customer about the reduction of value of the returned items, due to failure by the customer to comply with the conditions in section 8.7. At the same time, the Vendor will inform the customer about the amount deducted from the purchase price and will make a partial refund due to the items' conditions.

9.2 Whatever method of payment used by the customer, the refund, whether full or partial, will be processed by the Vendor in the smallest possible amount of time, according to art 56, subsection I of the Consumer Code, and in any case, within fourteen (14) days from the date on which the Vendor accept the request of withdrawal.

9.3 The Vendor will make the refund in euro, using the same method of payment as used by the customer to make the purchase. When there is no correspondence between the recipient of the item stated on the order form and the person who paid for the purchase, the sum will be refunded by the Vendor, in case of exercise of the Right of withdrawal, to the person who made the purchase.

10. Applicable law

11.1 These General Conditions of Sale are regulated by Italian law and therefore, will be interpreted and executed in compliance with them.

11. Amendments and update

12.1 The General Conditions of Sale are amended from time to time, also in correspondence with changes to law. New General Conditions of Sale will enter into effect from the date of publication on the website conditions.